Return & Refund Policy

Last updated April 14, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please have a look below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at nikitak@coffeequipmentshop.miami to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and ship your return to the following address:

World of Solutions, Ilc
Attn: Returns
RMA #
1301 NE 119th St
Miami, FL 33161
United States

So that you know, you will be responsible for all return shipping charges. We strongly recommend using a trackable method with insurance to ship your return.
As soon as u responsible for the item's safety during backward shipping.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
Automatic Coffee Roasting Machines
Manual Coffee Roasting Machines, drum capacity more than 2,3 lb
Items from category: Miscellaneous
All commercial espresso machines
Packing equipment

For defective products, please contact us using the contact details below to arrange a refund or exchange.

Please Note:

  • A 20% restocking fee will be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned.
  • Orders that have not been shipped can be canceled with a full refund.

If you have questions or comments about this notice, you may E-mail us at nikitak@coffeeequipmentshop.miami or contact us by post at:
World of Solutions, LLC
1365 NE 105th Street, apt 2
Miami, FL 33138
United States